Job Posting: Director of the NL Integrated Service Delivery Initiative

Updated: Aug 19

The NL-ISD Initiative is an emerging network of integrated youth hubs across Newfoundland and Labrador. Operating from a shared model of fidelity and consistency, the goal is to develop NL-ISD Youth Hubs to support the provision of mental health, addictions and primary care services to youth and young adults ages 12-29 and their families alongside wrap-around and community-based integration of services focused on family, engagement, harm reduction, housing, employment and education reflective of local needs.

On behalf of the NL-ISD Interim Guidance Council, Choices for Youth is recruiting a Director of Integrated Service Delivery to lead this new provincial initiative. The Director will provide strategic direction, leadership and vision for the NL-ISD Initiative.

Following two years of dialogue, planning and exploration with community partners, government departments, and philanthropic agencies across Newfoundland and Labrador and nationally, the NL-ISD initiative is set to begin a two-year developmental phase. The Director will lead all aspects of this developmental phase including supporting community planning efforts, mobilizing partners, and leading a team to open sites and create a distinct brand for the NL-ISD Initiative, building on the substantial work already completed by local community planning committees across the province and Choices for Youth.

The Director will report to the NL-ISD Guidance Council, while being administratively housed at Choices for Youth. This position is dependent upon third party funding.

The Guidance Council and its various advisories will include representatives from the Department of Health and Community Services, the Graham Boeckh Foundation, Foundry, and others. Choices for Youth will provide secretariat and logistical services for the recruitment process and will continue to provide various administration and strategic services as the incubator for the NL-ISD Initiative.

The Director of NL-ISD will also support the development and implementation of a research and evaluation plan; and will ensure that services are reflective of local need, incorporate virtual care options, and have broad regional impact. Designed to operate as a network, the Director will also be responsible for establishing practices and protocols to foster effective collaboration across NL-ISD Youth Hubs in different communities.

Finally, the Director of NL-ISD, with support from the Guidance Council, will build sustainable partnership agreements, establish donor relationships to generate revenue, and take the lead on implementing a multi-year project plan and budget.


  • During the two-year development phase, and in collaboration with the Guidance Council and its various advisories, develop and execute the strategic plan including the vision, goals and objectives of the NL-ISD initiative to ensure the perspectives of all necessary stakeholders, including youth and families, are considered.

  • Lead the development and implementation of a multi-year project plan and budget for emerging youth hubs and virtual care services that are reflective of local need and have broad regional impact.

  • Build and sustain key relationships with partners in community and with various government departments, health authorities, community agencies, and philanthropic agencies. Represent the Guidance Council on committees, working groups, and at meetings at the provincial and national level.

  • Establish structures, practices and protocols to foster effective collaboration and knowledge exchange across the NL-ISD provincial network to enable shared communication, planning and input into service delivery.

  • Develop the organizational infrastructure and overall direction for NL-ISD to meet its operational needs, including financial and human resource requirements.

  • Develop and oversee multi-year budgets, explore and secure funding sources, and develop strong relationships with funding partners.

  • Cultivate opportunities for integration of services such as Bridge The gApp to promote virtual mental health care as a core component of NL-ISD sites.

  • Supports opportunities and activities for revenue generation and fundraising such as donor identification and recruitment as well as the development of joint proposals for donation requests or funding.

  • Complete staff and program overviews as required.

  • Finalize staffing model, and hire and onboard core staffing team.

  • Provide a high level of staff oversight, including ongoing professional development with staff and participation in the management of human resource matters.

  • Provide strategic leadership and oversee a staff team responsible for fund development, NL-ISD branding and communications, and development and integration of innovative clinical and operational practices into the NL-ISD service delivery model.

  • Oversee the development of a research and evaluation plan including quality standards and key outcomes at each of the sites.


  • Graduate degree in relevant field such as Clinical Psychology, Nursing, Social Work, Medicine, Health Administration, Public Administration, or equivalent combination of education, training and experience.

  • A minimum of five years of leadership experience. Experience in some or all of the following areas: management of programs for youth and young adults; public policy development; community and social services; clinical services; research and programs evaluation; working with networks, coalitions and multi-stakeholder projects in health care; or an equivalent combination of education, training and experience.


Job Requirements

  • Experience with developing and implementing new programs and organizational strategy.

  • Experience in change management or leading change initiatives.

  • Experience in managing a team.

  • Experience delivering or overseeing health services and/or virtual care services or operations.

  • Comprehensive knowledge of public policy, government, and community partnerships.

  • Knowledge of clinical care and service delivery in the field of youth and young adult mental health and substance use.

  • Knowledge of health care and systems/service delivery models.

  • Knowledge and experience relating to provincial government decision-making processes.

  • Knowledge of relevant legislation, regulations, policies, programs and services.

  • Ability to communicate effectively, both verbally and in writing, including advanced report writing, presentations, and writing skills.

  • Excellent facilitation skills and the ability to motivate and influence.

  • Excellent problem solving and project management skills.

  • Excellent relationship building skills, and ability to sustain relationships with partners and stakeholders at the local, provincial, and national levels.

  • Excellent time management skills.

  • Experience managing large budgets, tracking expenses and controlling costs.

  • Ability to work independently and as part of a team.

  • Excellent leadership abilities.

  • Proficiency in the use of standard office computer hardware and software.

  • Ability to communicate clearly and effectively to various audiences, including youth, government officials and funders.


  • Knowledge of Housing First for Youth framework and Trauma-Informed Practice.

  • Experience with virtual care.

  • Experience with rural, remote, and northern service delivery.

  • Experience starting a new organization or being involved in the start-up phase of a business/department/other entity.


The salary for this position will be 80,789.80 - 84,630.00 annually. This role will be administered by CFY and offers a competitive compensation package, including: a health and dental program, employer-matched RRSP and four weeks’ vacation to qualifying employees.


This is a full-time position for a fixed term of 24 months with option for extension.


Please submit your resume and cover letter with ISDD0421 in the subject line to:

Lucas Geary, Senior Human Resources Specialist at


Sheldon Pollett, Executive Director at

or fax (709)-726-3125

Competition will remain open until the position is filled.

Equity in employment is essential to a just society. Choices for Youth enthusiastically welcomes applications from all qualified people, including racialized people, people of all sexual orientations, women and trans* people, Aboriginal and First People, those with disabilities, mental illness, and from all social strata.

Choices for Youth appreciates all applications; however, only those selected for an interview will be contacted.

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