Job Posting: Youth Shelter Diversion Worker

Updated: Jul 5

In times of crisis - with limited support and few options - young people need a place to stay, a hot meal, and someone to talk to. The Choices Shelter is an emergency shelter, welcoming youth between the ages of 16 and 29 who identify as male or who are gender non-conforming. Young people are able to stay at the shelter for up to a month while working closely with shelter staff on their housing plan and on connecting to other support services and agencies to help them move forward when their stay at the shelter comes to an end.

In partnership with End Homelessness St. John’s, we are seeking a Youth Shelter Diversion Worker to join our team.

This position will support both the CFY Shelter and other shelters in our community by utilizing supports and mechanisms to reduce the amount of time young people spend in shelters. This position is both a strategic and hands-on role that provides support to the organization in executing our Housing First Philosophy and driving functional excellence and process improvement.

Duties and Responsibilities

The Shelter Diversion Worker will support our team in these four key areas:

1. Housing Finding

2. Youth Engagement

3. Community Development and Support

4. Program Development

Aligning with this Housing First approach, the Shelter Diversion Worker will provide individualized and client-driven supports, while ensuring positive youth development, social inclusion, and community integration. Specifically, the Shelter Diversion Worker will assist youth in securing affordable and appropriate housing by reducing access barriers and providing advocacy when needed. They will link youth to services to meet their various needs in order to keep them housed, including helping find their financial aid, employment, a stable food source, life skills programming, mental health and addiction supports, health care, furniture, clothing, social supports, and cultural programming. The incumbent will work with referral sources and the larger community to better discover and work towards building best practices of shelter diversion.

This position will also assist in broader responsibilities that involve maximizing effectiveness in daily functional areas including but not limited to –

· Provide direct support with housing referrals, rental applications, landlord engagement/mediation, reviewing lease agreements, and securing units

· responding to any concerns from landlords or partners.

· Work with income sources to secure financial resources for housing options and to monitor rental payments, damage deposits, and financials for internal housing options.

· Provide support using a person-centered, trauma-sensitive, and harm-reduction framework to ensure the best possible outcomes.

· Provide a responsive approach to the referral screening process.

· Builds and maintains collaborative relationships with stakeholders, exchanging information and coordinating on initiatives to ensure consistency in the delivery of services in our community.

· Provide crisis intervention support to participants as needed.

· Participates in the development of support plans and transition plans, inclusive of housing needs. This may include life skills development such as developing budgeting skills.

· Work closely with End Homelessness St. John’s Home Connect and Supportive Referral Programs.

· Maintains regular communication and consultation with the CFY shelter team regarding the needs and interventions of youth currently residing or looking to reside in The Shelter.

· Manages the effective and efficient operation of areas of responsibility, monitoring and reporting on adherence to performance indicators, and driving continuous improvement.

· Ensure documentation of relevant client information and that documentation is in accordance with CFY’s policy on the security and maintenance of client information.

Requirements, Education, Training, and Experience

· Degree or diploma in Social Work, Psychology or other related Human Services field

· Knowledge of the Residential Tenancy Act, housing first for youth and the local housing market

· Minimum 3-years experience working with youth and families

· Demonstrated experience in the non-profit sector

· Knowledge of community resources and supports for youth experiencing or at risk of experiencing homelessness.

· Familiarity of harm reduction principles and strategies

· Experience with and understanding of working from a Trauma-Informed Practice lens

· Ability to work as part of a multi-disciplinary team

· Knowledge and understanding of issues pertaining to homelessness, street-involved, and at-risk youth

· Experience in supportive family counseling would be an asset

· Use of own vehicle is required

· Satisfactory record of Conduct and Vulnerable Sector Check, ASIST training, and current First Aid/CPR is required.

Work Hours

This position will work 37 hours per week and flexibility in work hours may be required.


The salary for this position will be $48,976.20 – $54,418.00 annually. This role will be administered by CFY and offers a competitive compensation package, including a health and dental program, employer-matched RRSP, and four weeks’ vacation to qualifying employees.


This is a full-time position for a fixed term, ending March 30th, 2022.

How to Apply

Please submit your cover letter and resume by June 25, 2021, using reference ID #SDW0621 explaining how you meet the criteria.


Human Resources

Paula Soper, Manager of Housing Programs

Equity in employment is essential to a just society. Choices for Youth enthusiastically welcomes applications from all qualified people, including racialized people, people of all sexual orientations, women and trans* people, Aboriginal and First People those with disabilities, mental illness, and from all social strata.

Should you require an accommodation, please tell us at the beginning of the selection process. This information will be kept confidential.

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